This Refund Policy explains when refunds may or may not be issued for projects booked with Rui (Syed Ruidar Ali Shah). Because most work involves custom development, design, and strategy time, refund eligibility depends on how far a project has progressed.
If you've paid a deposit but work has not yet started, you may request a full refund, minus any payment processing fees already incurred.
Once work has begun, deposits are generally non-refundable, as they cover time, planning, and resources already committed to your project. Depending on how much work has been completed, a partial refund may be considered on a case-by-case basis.
Once a project is delivered and approved by the client, refunds are not issued. If there's an issue with the delivered work, please raise it during the agreed revision period first — most issues can be resolved through revisions rather than a refund.
Refunds will not be issued in the following cases:
If you believe you're eligible for a refund, email contactwithrui@gmail.com with your project details and the reason for the request. Refund requests are typically reviewed and responded to within 3–5 business days.
If we can't reach an agreement directly, I'm open to discussing a fair resolution before any other steps are taken. Most disagreements can be worked out through direct, honest conversation.